Emerson Client Services
Our Inside Sales Team communicates your story to over 3,000 accounts, ensuring that every customer knows your brand. The Consumer Affairs Team listens to your consumers and resolves their issues, communicating their feedback to you in actionable reports. Concierge Services provides industry leading images, ECRM Account Management, and ensures that your samples arrive on time.
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The Emerson
Client Services Team
Anna Marie Lavenia
Emerson Client Services
Ms. LaVenia joined The Emerson Group in 2007. Previously she worked with ECRM. She is the Director of The Emerson Client Services Office in Solon, Ohio and is responsible for the management team covering Inside Sales, Consumer Affairs, and Concierge Services (Field Sales Samples, Product Imaging, and ECRM Program Preparation).
William Ward
Inside Sales
Mr. Ward joined the Emeson Client Services Office in 2011. Mr. Ward is currently the Inside Sales Team Manager at Emerson Client Services, responsible for management of the Inside Sales Representatives, handling our largest Inside Sales Customers, and representing clients at Trade Events.
Aliscia Martin
Inside Sales
Ms. Martin joined the Emerson Client Services Office in 2014. She is currently an Inside Sales Representative responsible for sales at many of our growth, pitch, and niche accounts.
Tahlia Hill
Inside Sales
Ms. Hill joined the Emerson Client Services Office in 2014. She is currently an Inside Sales Representative responsible for sales at many of our growth, pitch, and niche accounts.
Morgan Barth
Inside Sales
Ms. Barth joined the Emerson Client Services Office in 2014. She is currently an Inside Sales Representative responsible for sales at many of our growth, pitch, and niche accounts.
Joe Gisewhite
Concierge Services
Mr. Gisewhite joined the Emerson Client Services Office in 2013. Mr. Gisewhite is currently the Concierge Services Team Manager. In this position, he's responsible for managing the Concierge Services Team, preparing clients and field sales for ECRM Programs, and upkeeping samples and imaging processes throughout the department.
Nicolette Labbad
Concierge Services
Ms. Labbad joined the Emerson Client Services Office in 2015. She is currently an Administrative Associate responsible for assisting clients and field sales managers in preparation for ECRM Programs. She also supplements her time assisting our samples and imaging team members.
Natalie Papes
Concierge Services
Ms. Papes joined the Emerson Client Services Office in 2018. She is currently a Samples Associate responsible for logistics of our field sales managers sample requests.
Fred Blazek
Concierge Services
Mr. Blazek joined the Emerson Client Services Office in 2016. He is currently an Imaging Associate responsible for standard imaging of our client partners' products.
Shamara Johnson
Consumer Affairs
Ms. Johnson joined the Emerson Client Services Department in 2014. She began her career as a Consumer Information Liaison and was promoted to Solutions Coordinator in 2016. In 2019, Ms. Johnson was again promoted to Consumer Affairs Team Manager. Ms. Johnson’s primary role includes managing Solutions Coordinators, responsibility for total ticket quality and quantity, and process execution within the Consumer Affairs Team.
Shakena Myles
Consumer Affairs
Ms. Myles joined the Emerson Client Services Office in 2015. She is currently a Solutions Coordinator, responsible for managing Consumer Information Liaisons and handling consumer contacts and escalations.
Kimesia Ransom
Consumer Affairs
Ms. Ransom joined the Emerson Client Services Office in 2014. She is currently a Solutions Coordinator, responsible for managing Consumer Information Liaisons and handling consumer contacts and escalations.
Miya Woods
Consumer Affairs
Ms. Woods joined the Emerson Client Services Team in 2014. She was brought in as a Consumer Information Liaison and Managed the Consumer Affairs Team from 2016 – 2018. Ms. Woods moved into the Consumer Affairs Training Coordinator position in 2019. Ms. Woods is responsible for training coordination and execution for the Consumer Affairs Team.
Kasha Long
Consumer Affairs
Ms. Long joined the Emerson Client Services Office in 2016. She is currently a Consumer Information Liaison responsible for responding to and documenting consumer inquiries.
Tomika Billups
Consumer Affairs
Ms. Billups joined the Emerson Client Services Office in 2017. She is currently a Consumer Information Liaison responsible for responding to and documenting consumer inquiries.
Candace Banks
Consumer Affairs
Ms. Banks joined the Emerson Client Services Office in 2017. She is currently a Consumer Information Liaison responsible for responding to and documenting consumer inquiries.
Dottie Fragua
Consumer Affairs
Ms. Fragua joined the Emerson Client Services Office in 2018. She is currently a Consumer Information Liaison responsible for responding to and documenting consumer inquiries.
Sally Taylor
Consumer Affairs
Ms. Taylor joined the Emerson Client Services Office in 2018. She is currently a Consumer Information Liaison responsible for responding to and documenting consumer inquiries.
Micah Harris
Consumer Affairs
Ms. Harris joined the Emerson Client Services Office in 2019. She is currently a Consumer Information Liaison responsible for responding to and documenting consumer inquiries.
Kim Billingslea
Consumer Affairs
Ms. Billingslea joined the Emerson Client Services Office in 2019. She is currently a Consumer Information Liaison responsible for responding to and documenting consumer inquiries.
Kristen Tench
Consumer Affairs
Ms. Tench joined the Emerson Client Services Office in 2019. She is currently a Consumer Information Liaison responsible for responding to and documenting consumer inquiries.